Return Questions

• Q: Does shoes-6pm.com accept returns? What is the time limit for making a return?
• A: Yes, we are happy to accept returns for your 6PM Shoes. Returns are accepted within 30 days from the date of purchase. Please note that the original shipping charges paid are non-refundable. For complete instructions on how to initiate a return, please refer to the detailed guide below.
• Q: How do I return an item from my order?
• A: To ensure your return is processed smoothly, please follow these steps. All merchandise must be unworn and in the same condition it was received, with all original packaging, including any security tags attached. Returns without the original packaging or with damaged tags may not qualify for a refund.
  To initiate a return within the 30-day window:
  1. Log into your account on shoes-6pm.com and locate the order containing the item(s) you wish to return.
  2. Select the specific item(s) and click the option to initiate a return.
  3. Provide the reason for the return when prompted and submit the request.
  4. Once your return is confirmed, you will be able to generate and print a return shipping label.
  5. Securely pack the item(s) in their original packaging, place them in a suitable shipping box, and affix the return label. Ensure any old labels are removed or covered.
  6. Drop off the package at the carrier location indicated on the label.
     After your return is received at our fulfillment center, please allow up to 30 days for it to be inspected and processed. Once approved, a refund will be issued to your original payment method. Depending on your financial institution, it may take additional time for the funds to appear in your account (e.g., up to 10 business days for credit/debit cards).
• Q: What should I do if I received a damaged, defective, or the wrong item?
• A: If you receive an item that is damaged, defective, or not what you ordered, please do not start the standard return process. For assistance with these specific issues, please contact our customer service team directly so we can help resolve the matter promptly.
• Q: Does shoes-6pm.com process exchanges?
• A: We are currently unable to process direct exchanges. If you wish to receive a different size, color, or item, we recommend returning the unwanted item for a refund following the process outlined above. Once your refund is processed, you are welcome to place a new order for the desired item.
• Q: What happens if I accidentally returned an incorrect item or something of my own?
• A: If you believe you have returned an incorrect item or a personal belonging in error, please contact our customer service team immediately. While we will do our best to assist in locating the item, please note that shoes-6pm.com cannot be held liable for items returned to us in error, and we cannot guarantee that we will be able to find them. You may also wish to contact the return carrier directly to see if a “return to sender” request is possible.

We hope this information is helpful for your return process. Thank you for shopping at shoes-6pm.com.