General Questions

  • Q: What forms of payment does shoes-6pm.com accept?
  • A: We currently accept Visa, MasterCard, Discover, and American Express for your purchases of 6PM Shoes. Please note that we do not accept payment via PayPal, cashier’s checks, or money orders.
  • Q: The item I want is out of stock in my size. Will it be restocked?
  • A: Much of our selection consists of closeouts, discontinued styles, and hard-to-find items. Quantities are often limited, and restocking is generally not available for these products. If you see something you like, we recommend placing your order as soon as possible to avoid disappointment.
  • Q: Do you have a physical catalog I can browse?
  • A: We operate with a ‘virtual’ catalog. Our entire product selection is available to browse online at shoes-6pm.com, and we do not publish a physical print catalog.
  • Q: Why should I sign up for emails from shoes-6pm.com?
  • A: By signing up for our email list, you’ll be among the first to know about special sales, new brand arrivals, limited-time offers, and other exciting features. We respect your privacy and never rent, sell, or share your personal information. You can find the sign-up link in the footer of our website.
  • Q: Do you charge sales tax on orders?
  • A: shoes-6pm.com, LLC collects sales tax on orders shipped to many states across the U.S. If you are shipping to a state where we are required to collect tax, the applicable amount will be calculated on your merchandise total and displayed clearly during the checkout process before you finalize your order.
  • Q: Which internet browsers do you recommend for using your site?
  • A: To ensure the best possible shopping experience on shoes-6pm.com, we recommend using the most current versions of popular browsers like Firefox, Chrome, Safari, or Microsoft Edge.
  • Q: What are cookies, and does your site use them?
  • A: Cookies are small data files stored on your computer by websites you visit. We use cookies to enhance your shopping experience. They are necessary to enable features like adding products to your shopping cart and accessing your account information. By using our site, you consent to our use of cookies in accordance with our privacy policy.
  • Q: Can I combine multiple orders or add items to an order after it’s been placed?
  • A: Unfortunately, we are unable to combine multiple orders or add items to an order once it has been submitted. We can only attempt to cancel an order or selected items before they enter the shipping process.
  • Q: I need to change the shipping address on my order. How can I do that?
  • A: If you need to change the shipping address for an order you’ve just placed, please contact our customer service team immediately. Be aware that orders are processed very quickly, and it may not always be possible to make changes once the order is in fulfillment.
  • Q: How can I cancel my order?
  • A: To cancel an order, log in to your account on shoes-6pm.com and find the order you wish to cancel. If the order status is “Submitted” or “Processing,” you may be able to cancel eligible items online directly from that page. If the option is not available, please contact our customer service team promptly for assistance. Due to our fast processing, we cannot guarantee that cancellations will be possible.
  • Q: Why was an item in my shopping cart no longer available when I tried to check out?
  • A: The inventory on our site is updated in real-time. Placing an item in your shopping cart does not reserve it or guarantee its availability. Until you complete the checkout process, another customer may purchase the same item. If this happens, you will be notified on the cart page that the item is no longer available.
  • Q: Why did the price of an item in my cart change from yesterday?
  • A: Your shopping cart does not lock in promotional or sale prices. Prices are confirmed at the moment you complete your purchase. If a sale period ends while an item is in your cart, the price will update to the current selling price at checkout.
  • Q: What does “Final Sale” mean on a product?
  • A: A “Final Sale” designation means that the item is not eligible for return and cannot be refunded. Please be sure of your choice before purchasing final sale items.
  • Q: Is shoes-6pm.com an authorized retailer for the brands you sell?
  • A: Yes, absolutely. We are an authorized online retailer for all brands featured on our site, and we guarantee that we sell only 100% genuine, original merchandise—no knock-offs or fakes. All products come directly from the brand manufacturers or their authorized distributors.
  • Q: Do you sell factory seconds or irregular items?
  • A: Never. We only buy and sell first-quality merchandise. We stand behind the quality of all our products.
  • Q: When I try to place an order, I get an error message saying authorization failed. What went wrong?
  • A: Authorization failures can happen for several reasons. First, please double-check that all billing information you entered (name, address, phone number, card number, and expiration date) exactly matches the details associated with your credit card. If the information is correct, the issue may be a temporary security hold from your bank. We recommend contacting your financial institution to let them know you are trying to make a purchase, as they can often resolve this quickly.
  • Q: Does shoes-6pm.com offer coupons or promo codes?
  • A: We regularly offer special savings and promotions. The best way to stay informed about current offers and coupon codes is to sign up for our email newsletter and check our website regularly for announcements.

I hope this information answers your general questions. Thank you for visiting shoes-6pm.com.